Emmett Shaughnessy

Technical Consultation Specialist & Software Developer

Frisco, TX 75036 +1 214 906 5909 hey@emmetts.dev emmetts.dev linkedin.com/in/emmettshaughnessy

Professional Summary

Multi-faceted technology professional with expertise spanning software development, technical education, and IT consultation. Founder of ES Development LLC with 7 published iOS applications and over 18,000 downloads. Combines 7 years of technical instruction experience with strong customer-facing skills in technology consultation roles.

Professional Experience

Consultation Agent July 2025 — Present
Geek Squad, Best Buy
  • Developed signature diagnostic playbooks for complex Windows software conflicts, reducing repeat service visits through systematic root-cause resolution
  • Serve as store-level Google representative, training colleagues and customers on ecosystem products and platform literacy
  • Create customer-facing documentation and internal SOPs to improve service consistency and post-visit success
  • Diagnose complex issues across Windows and macOS, including malware remediation, data recovery, and multi-vendor software conflicts
Computing Category Advisor July 2024 — July 2025
Best Buy
  • Provided consultative sales for computing products, matching customer needs to laptops, desktops, and peripherals
  • Recognized by leadership for technical depth, leading to transition into Geek Squad Consultation Agent role
Senior Technical Lead Aug 2023 — June 2024
iCode School Franchise
  • Led technical instruction for students ages 6-18 in programming, robotics, and engineering
  • Developed curriculum content and mentored junior instructors
Founder & Owner 2017 — Present
ES Development LLC (fka On Point Technologies)
  • Published 7 iOS applications on the App Store with 18,000+ combined downloads
  • Full-stack development using Swift, SwiftUI, Firebase, and cloud services
  • Client projects including web development and custom software solutions
Lead Website Designer & Developer Jan 2022 — 2023
Blue Seed Solutions
  • Designed and developed responsive websites for small business clients
  • Managed client relationships and delivered projects from concept to deployment
Technical Lead & Lab Mentor Aug 2018 — Aug 2023
iCode School Franchise
  • Progressed from Lab Mentor to Technical Lead over five years
  • Instructed coding fundamentals, game development, and robotics