Emmett Shaughnessy, V

Technical Consultation Specialist & Software Developer

Frisco, TX 75036 | (214) 817-7883 | hey@emmetts.dev | emmetts.dev | linkedin.com/in/emmettshaughnessy

Professional Summary

Technology professional with 7+ years of experience spanning technical consultation, IT support, and software development, with deep cross-platform expertise in Windows, macOS, and Linux. Founder of ES Development LLC with 8 published iOS applications and 30,000+ combined downloads, backed by six years of technical instruction and a track record of translating complex problems into clear, actionable solutions.

Technical Skills

Languages:

Swift, JavaScript, TypeScript, Python, Java, C++, HTML, CSS, SQL

Frameworks & Tools:

React, Next.js, Node.js, SwiftUI, Firebase, Git, Docker, AWS, REST APIs, WordPress, Figma

Platforms & AI:

iOS, macOS, Windows, Linux, Active Directory, Cloud Services (AWS), Artificial Intelligence

Specialties:

Technical Consultation, IT Troubleshooting, Web Development, UI/UX Design, Networking, Mobile Device Management (MDM), Hardware Diagnostics, Data Recovery, Curriculum Development, Project Management, Apple Authorized Service Provider (AASP)

Professional Experience

Consultation Agent

– Present

Geek Squad, Best Buy | Frisco, TX

  • Developed diagnostic playbooks for complex Windows and macOS software conflicts, improving first-visit resolution rates through systematic root-cause analysis
  • Serve as store-level Google ecosystem representative, training 15+ colleagues and educating customers on platform literacy and product adoption
  • Authored customer-facing documentation and internal SOPs that standardized service delivery and reduced repeat-visit issues across the precinct
  • Resolve 15+ client cases per day spanning Windows, macOS, and Linux — including malware remediation, data recovery, network troubleshooting, and multi-vendor software conflicts

Computing Category Advisor

–

Best Buy | Frisco, TX

  • Delivered consultative sales for computing products and service plans, matching customer needs to laptops, desktops, and peripherals
  • Recognized by leadership for technical depth and customer focus, leading to promotion into Geek Squad Consultation Agent role

Founder & Owner

– Present

ES Development LLC (fka On Point Technologies) | Frisco, TX

  • Published 8 mobile iOS applications on the App Store with 30,000+ combined downloads across consumer and utility categories
  • Architected and shipped full-stack mobile and web applications using Swift, SwiftUI, React, Next.js, Firebase, and cloud services — from solo consumer apps to client-commissioned platforms
  • Managed end-to-end client engagements across web development, custom software, and technical consulting — including marketing platforms, musician portfolios, and small business sites
  • Delivered independent technical consultation for small business clients, covering hardware diagnostics, network configuration, and custom software solutions

Senior Technical Lead

–

iCode School Franchise | Dallas-Frisco, TX

  • Progressed from Lab Mentor to Senior Technical Lead over six years, earning successive promotions based on instructional quality and operational leadership
  • Led technical instruction for students ages 6–18 in programming, robotics, game development, and engineering using Java, Swift, Python, HTML, CSS, and C++
  • Authored original curriculum for programming, robotics, and engineering courses; managed intern staff and oversaw summer camps across the franchise

Lead Website Designer & Developer

–

Blue Seed Solutions | Frisco, TX

  • Designed and developed responsive websites for small business clients using HTML, CSS, and JavaScript, managing projects from concept through deployment
  • Built lasting client relationships through clear communication, reliable delivery timelines, and effective project management

Selected Projects

Education

Penn State University

Relevant Coursework in Cybersecurity Analytics & Operations

–

Reedy High School

High School Diploma | National Honors Society

–